Last updated: March 2026
We hope that you'll love everything you ordered from UK Office Chairs. But if you are not satisfied, you can return or exchange it within 14 days from the delivered date.
Please note: We are not able to accept returns or exchanges unless they have been authorised by our customer service team. We do not accept returned items that were sent back directly without notifying us first.
For orders cancelled within 24 hours of purchase that have not yet been shipped, we will offer a full refund.
We will not accept order cancellation requests if the order has already been shipped. Please apply for a return after receiving the package.
Generally, you will receive a refund within 5 to 15 business days. If no refund is received within 30 days, please contact us.
If you want to return or exchange an item, please contact us to provide your order number and state the reason:
Phone: 0161 667 5315
Email: info@ukofficechairs.co.uk
After receiving your request, our customer service team will send return or exchange instructions to you via email. Please follow the instructions to process your return.
Items can be returned or exchanged within 14 days from the delivered date. Please note that overdue requests may not be accepted.
All return and exchange items must be returned unused, undamaged, and with all original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
Items that have been assembled (unless faulty or damaged) or made to order or customised to your specification may not be eligible for return.
Return shipping fees are at the customer's own expense. Office furniture can be large and heavy, so return shipping costs may be significant. We recommend using a tracked and insured delivery service, as we cannot be held responsible for items lost or damaged in transit back to us.
If you would like us to arrange collection, we can do so at a cost which will be confirmed when you contact us.
If the item is damaged during transportation or arrives faulty, we will bear the shipping cost.
If your item arrives damaged or develops a fault, please contact us as soon as possible and provide photographs of the damage. This helps us resolve the issue quickly and process any claims with our couriers.
Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if goods are faulty, not as described, or not fit for purpose.
For faulty items reported within 30 days of delivery, you are entitled to a full refund. After 30 days, we will arrange a repair or replacement in the first instance. If a repair or replacement is not possible, we will offer a refund.
If you receive an item that is different from what you ordered, please contact us straight away. We will arrange for the correct item to be sent and for the incorrect item to be collected at no cost to you.
Once our warehouse receives and inspects your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Generally, you will receive a refund within 5 to 15 business days. If no refund is received within 30 days, please contact us.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us.
If an item is returned in a condition that is not resaleable (for example, assembled, used, or without original packaging), we reserve the right to deduct a reasonable amount from your refund or decline the return.
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation. For more information about your consumer rights, visit Citizens Advice.
If you have any questions about returns, please get in touch:
Name: TOFG LTD, T/A UK Office Chairs
Address: 3rd Floor, Northern Assurance Buildings, Princess Street, Manchester, M2 4DN
Phone: 0161 667 5315
Email: info@ukofficechairs.co.uk
Company Registration: 08622415
VAT Registration: GB178776834
